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ID	Project	Category	Submitted / Last Updated
02182	UserSpice	Triage	2025-08-27 09:35:19 / 2025-08-27 13:35:19
Reported	Chad Lowe	Assigned To	Unassigned
Priority	none	Reported	5.9.5
Status	new	Resolution Version and Commit
Summary	User Manager hangs for a few minutes then throws Ajax error
Description	I recently upgraded to 5.9.4 (soon after it came out) but didn&#039;t try to access User Manager until yesterday. When I did so the interface hung for a few minutes and then finally displayed a whole list of users. Oddly enough I have User Manager Search Engine set on in General Settings, but that seemed to be ignored. I tried toggling off then on, then returned back to User Manager but same results. I tried turning on error logging but no errors were recorded. This morning I updated to 5.9.5. Unfortunately User Manager is still broken but now throws the following error after a few minutes of hanging: DataTables warning: table id=userstable-ssp - Ajax error. For more information about this error, please see https://datatables.net/tn/7 This error occurs regardless of whether the User Manager Search Engine setting is on or off. I looked at my database tables and there is no such table named userstable-ssp. Wondering if this is a variable that is not getting properly addressed? I have the following plugins: Auto Logout Plugin Version: 1.0.1 CSV Importer/Exporter Version: 1.2.0 Downloads Plugin Version: 1.0.4 FYI my users table has 10,774 entries and my user_permission_matches table has 44,825 entries. Also I am on the stable release track.

6 hours ago

I did manage to finally not get this error one time this morning. I entered the User Manage page and it still hung for a few minutes. But then it displayed nothing which is what is expected when the User Manager Engine is set to yes. I was also able to use filtering to find specific users. Filtering was quite responsive for a few users that I tried. I successfully added a user. Then I initiated a delete function on that user. The interface hung for a few minutes until I was finally returned to the User Manager page. Going to the Dashboard and then back to User Manager, it hung again. After a couple of minutes the Ajax error popped up again.